Request information from SWestrans

The range of information that we routinely publish, how you can access this information, and whether it is available free, or if there is a charge for the information.

Guide contents

Comments and complaints

Freedom of Information (Scotland) Act (FOISA) requires that we review our publication scheme from time to time.  As a result, we welcome feedback on how we can develop our scheme further.  

If you would to comment on any aspect of this publication scheme, then please contact us. You may, for example wish to tell us about:

  • other information that you would like to see included in the scheme
  • whether you found the scheme easy to use
  • whether you found the publication scheme useful
  • whether our staff were helpful
  • other ways in which our publication scheme can be improved

Our aim is to make our publication scheme as user-friendly as possible, and we hope that you can access all the information we publish with ease. 

If you do wish to complain about any aspect of the publication scheme, however, then please contact us, and we will try and resolve your complaint as quickly as possible.

How to send us a comment, suggestion or complaint

You can email us on:

Email: swestrans@dumgal.gov.uk

After you have sent us your comments

Any complaint will be acknowledged within two working days of receipt and we will respond in full within 20 working days.

If you are unhappy with our responses to your request 

You can ask us to review it and if you are still unhappy, you can make an appeal to the Scottish Information Commissioner. These rights apply only to information requests made in writing or another recordable format.

Find out more on the Scottish Information Commissioner website.